We have aimed to make our booking process as intuitive and accessible as possible. Using the links on this website and our Facebook page you can book appointments on your device day or night, whenever YOU decide you need to see a GP. All available appointments for the coming month are accessible from this online platform – this includes appointments for the same day/evening. You can even cancel your appointment from the same app.
At Duality Health we only accept Credit/Debit Card payments. A payment will be taken at the time of booking.
- What happens when I try to book?
You are directed to our online booking portal. You can select the type of appointment you want, the clinician (if more than one available), the day and the time of the appointment.
- What happens when I confirm my booking?
You are sent an e-mail immediately to the e-mail address that you supplied, confirming your appointment date time etc. Don’t forget to check your spam filter!
- Is there anything else I need to do?
Contained in our e-mail confirmation is a link for you to fill out a MEDICAL QUESTIONNAIRE – THIS IS ESSENTIAL. The doctors do not know you, so we want to familiarise ourselves with your medical information PRIOR to the appointment. When you fill out this form it is passed to the doctor immediately – who are then prepared for the consultation. Full details of your medical surgical and medication history allows for a safer and more effective consultation.
- What if I want to phone?
For those who prefer, a receptionist is available at the clinic during opening hours on 028 308 33666. You will still receive an e-mail confirmation and need to fill out the MEDICAL QUESTIONNAIRE.
- What if I drop in and don’t pre-book?
We won’t turn you away! We will book the appointment for you and provide you with an ipad to fill out the MEDICAL QUESTIONNAIRE prior to seeing the doctor.
- I attended a month ago. Do I need to fill out a MEDICAL QUESTIONNAIRE again?
No. We retain your information. You will be asked to log in using the e-mail and password you previously set and to change anything on the form which is no longer accurate e.g. medication changes or newly diagnosed conditions.